International Congress on Accessibility at Smart Tourism Destinations
from 9 to 30 of november
20 webinars on Accessibility and Tourist Intelligence.
Sign up here
WHAT IS IT?
The concept of the Smart Tourist Destination (STD) is a relatively new one, but one which has become a strategically important differentiating factor in such a competitive sector as tourism. Moreover, it provides destinations who aspire to be considered as such with an opportunity to create places where technology, people and settings come together, striking a balance.
The term “Smart cities” used to encompass technology, sustainability and efficiency, with people very much on a secondary level, until UNE standard 178501,
fostered by the Spanish Secretariat of State for Tourism, and written with the participation of public and private tourism entities, and civil organizations, included accessibility as one of the primary foundations for tourist destinations wishing to be accredited as “smart”. The creation of this standard in Spain has meant that accessibility has been seen as a business opportunity for the private sector, a competitive advantage for destinations, and advocates regulatory compliance by default so that many people can exercise their basic rights.
The 2nd TUR4all Congress wants to disseminate the Smart Destination Spanish model to address accessibility, that results in benefits to both residents and visitors. It will be an online event focusing on the exchange of knowledge and expertise in managing and promoting accessibility among those managing tourist destinations in the Region of Valencia, locations that are part of the Spanish Network of Smart Tourism Destinations, as well as foreign destinations. It aims to generate and share expertise that will inspire destination managers, providing them with the tools to further implement accessibility in their territories.
WHY TAKE PART?
To understand the social changes and economic challenges of accessible tourism following COVID-19 without losing sight of the needs of residents and visitors.
Access expert knowledge
Learn about implementing accessibility in different areas of tourism.
Take part in the debate
Consider the contribution of accessibility to smart tourism.
Networking opportunity
Create a network of professionals determined to improve accessibility at their destinations.
Shine the spotlight on best practices
Learn about the successes and failures of measures implemented in other destinations.
PROGRAM
Spanish subtitles
Spanish Sign Language Interpreting
English-Spanish simultaneous translation
- The event will consist of 6 webinars per week, over four weeks each one lasting 90 minutes.
- Webinars start on 9 November and continue through to 30 November, with two daily sessions, each Monday, Wednesday and Friday.
- Second webinar: Mon, Wed and Fri from 12:30 to 14:00 (Madrid), 13:30 h (Athens), 5:30 am (Ciudad de Mexico), 6:30 am (Montréal), 7:30 am (Buenos Aires / Santiago de Chile)
- Segundo seminario web:Mon, Wed and Fri from 14:00 to 15:30 (Madrid), 15:00 h (Athens), 7:00 am (Ciudad de México), 8:00 am (Montréal), 9:00 am (Buenos Aires / Santiago de Chile) Download program
Monday
9 November
Official opening by dignitaries.
12:15 h – 12:30 h
Smart Tourism Destinations and Accessibility Management (Introduction by INVATTUR, PREDIF & SEGITTUR).
12:30 h – 14:00 h
Best practices in the management and promotion of accessibility at national destinations.
14:00 h – 15:30 h
Wednesday
11 November
Accessibility criteria for ICT tools to promote tourism.
12:30 h – 14:00 h
Accessibility best practices at tourism offices.
14:00 h – 15:30 h
Friday
13 November
Accessibility best practices at sun, sand and sea destinations
12:30 h – 14:00 h
Accessibility best practices at inland destinations.
14:00 h – 15:30 h
Monday
16 November
Normalisation in accessible Tourism. New ISO/DIS 21902 Tourism and related services. Accessible Tourism for All. Requirements and recommendations. (UNE, UWNTO & Fundación ONCE)
12:30 h – 14:00 h
ICT solutions to improve communication and customer service at tourism establishments.
14:00 h – 15:30 h
Wednesday
18 November
Tourist signposting and directions in urban settings (including ICTs that facilitate mobility).
12:30 h – 14:00 h
Accessibility best practices in urban destinations.
14:00 h – 15:30 h
Friday
20 November
Accessibility best practices in urban public transport.
12:30 h – 14:00 h
Accessibility best practices in MICE tourism.
14:00 h – 15:30 h
Monday
23 November
Accessibility best practices in accommodation and restaurants.
12:30 h – 14:00 h
Accessibility management best practices in establishments offering complementary services and products
14:00 h – 15:30 h
Wednesday
25 November
Accessibility best practices in active tourism businesses.
12:30 h – 14:00 h
Accessible tourism insignias and certifications.
14:00 h – 15:30 h
Friday
27 November
Accessibility best practices in theatres and shows.
12:30 h – 14:00 h
Accessibility best practices in cultural and natural heritage
14:00 h – 15:30 h
Monday
30 November
Best practices to promote accessibility in destinations.
12:30 h – 14:00 h
Employment and entrepreneurship of people with disabilities in tourism.
14:00 h – 15:30 h
SPEAKERS
Francisco J. Sardón Peláez
President of PREDIF
Enrique Martinez
President of SEGITTUR
Herick Campos
General director of Turisme Comunitat Valenciana (Spain)
Juan Daniel Núñez
CEO of Smart Travel News (Spain)
Carlos Romero
Director of Tourism Research, Development & Innovation at SEGITTUR (Spain)
David Giner
Manager of Smart Tourism Destinations at INVATTUR (Spain)
Tatiana Alemán Selva
Director of Universal Accessibility and Tourism at PREDIF, ENAT Board member (Spain)
Anna Grazia Laura
President of ENAT (European Network of Accessible Tourism)
Ulrike Bohnet
Director of German National Tourism Board for Spain and Portugal
Teresa Ferreira
Manager of Tourism Resources Development Department, Turismo de Portugal
Iván Ravlic
Responsible of Accessibility at Ministry of tourism and Sports of Argentina
Ross Calladine
Head of Business Support at VisitEngland
Francisco Rodriguez
Consultant at “Ideas for Change”
Ricardo García Bahamonde
ICT Accessibility Expert (Spain)
Jonathan Chacón Barbero
Senior accesible software engineer at Cabify (Spain)
Selvakumar Ramachandran
Founder and Director of Kerckhoffs Ltd. The Software Centre (England)
Mieke Broeders
ENAT Board member (Belgium)
Iván González
Tourist Information Director at Madrid City Council (Spain)
Jaume Mata
Head of the Tourism and City Area at Fundación Visit València (Spain)
Daniel Martínez Junquera
Director of Gijón Turismo (Spain)
Sophie Bachet Granados
Director of the Blue Flag International Program
Katerina Papamichail
Architect, Expert on Accessibility and ENAT adviser for the Blue Flag International Program (Greece)
Noemi Díaz Delgado
Responsible of Accessible Tourism at Arona City Council (Spain)
Stephanie Sheehy
Founder of Costa Rican Accessible Tourism Network (Costa Rica)
Marco Pizzio
Head of the Department of Social and Accessible Tourism of the AISM, ENAT Board member (Italy)
Luis Miguel Morant
Councilor for the Environment, Tourism and Beaches at City Council of l’Alfàs del Pi (Spain)
Montse Nualart
Tourism Technician of the Baix empordà Regional Consell (Spain)
Ana Mª Torres de Lindsay
Owner and Director of Panamá Accesible
Ana García
President of Accessible Portugal and ENAT Board member
Jesús Hernández Galán
Director of Accessibility and Innovation at ONCE Foundation and Vice-president of ENAT (Spain)
Javier García Díaz
General Director at UNE (Spain)
Marina Diotallevi
Director of Ethics, Culture and Social Responsibility of the UNWTO
Habib Ragelhassi
Accessible Travel Intrapreneur at AMADEUS (France)
María José Millán Trujillo
Chief Marketing and Strategy Officer at Visualfy (Spain)
Hugo Alberto Ferrer
CEO at SemanticBots (Spain)
Daniel Grancho
International Partnership Manager at Picto Access (France)
Isabella Tiziana Steffan
Expert on accessibility of the built environment (Italy)
Juan Robledo
Responsible for Accessibility at Benidorm Tourism Council (Spain)
Raúl Moreno
Responsible for Tourism at Navilens (Spain)
Pedro Marques
CMO & Global Sales Expansion at TOMI WORLD (Portugal)
Rüediger Leidner
Tourism Representative of the German Federation For The Blind and Partially Sighted r.a., ENAT board member.
Garikoitz Muñoz
Head of Destination Management at San Sebastián Turismo (Spain)
Nicolás Raffo
Technician of the Tourism Division at the Municipality of Montevideo (Uruguay)
Fancesco Alberti
President of INU Tuscany – University of Florence (Accessible-to-all Cities) (Italy)
Ana López
President of ASEPAU (Spain)
Carlo Castellano
CEO at Park4Dis (Spain)
Silvia Roldán
CEO at Metro de Madrid (Spain)
Cristina Sánchez
Manager of PUNTODIS for the “Accessible Bilbobus” project (Bilbao, Spain)
Verónica Gómez
Director ISTO for America
Augusto Hidalgo
Mayor of Las Palmas de Gran Canaria and President of the Spain Convention Bureau.
Pieter Ghijsels
Product manager accessible tourism at Visit Flanders (Belgium)
Pablo Galindo
Head of the Social Area Cooltural Fest-Music for All (Spain)
Beatriz Rubio
Responsible of Accessibility at ILUNION Hotels (Spain)
María Elena Ranchal
Trade and Tourism Responsible at La Vila Joiosa City Council (Chef’s Voice network) (Spain)
Pedro Hernández
CEO de Omnirooms (España)
Jaisiel Madrid
Living Lab & Digital Manager at CENFIM (Spain)
Ana María Cano
Managing director at ACEVIN (Spanish Association of Wine Cities) (Spain)
Giuliana Basso
President of Bibione Live-Tourist Promotion Consortium (Italy)
Sandra Osorio
Executive director at “Inclusive Tourism Araucanía” (Chile)
Roby Ullman
Responsible of Accessibility at Soles Viajes (Argentina)
Carlos Rolandi
Technical director of Fundación También (Spain)
Felipe Tapia
Lecturer guide student’s thesis at Andrés Bello University (Chile)
Daniel Zuber
Founder of Diving without Barriers (Latin America)
Jacynthe Boudreau
Founder and director of Jass Puerto Varas (Chile)
Delfín Jiménez
Architect and Vice-president of ASEPAU (Spain)
Luigi Leporiere
Responsible of Accessible Tourism at PREDIF (Spain)
Michel Barbier
Manager Director at Kéroul (Canadá)
Marie-Odile Beau
Project Director at the Directorate General for Enterprises, Ministry of the Economy and Finance (France)
Eleonora Censorii
Founder and CEO at Destination Everywhere Accessible Travel (Belgium)
Vanessa San José Gómez
Responsible for Accessibility and Inclusion at Madrid Destino (Spain)
Irina Schvab
Project Manager Asociatia CED Romania Centrul de Excelenta prin Diversitate (Romania)
Javier Jiménez
Director at APTENT and founder of “Accessible Theater project” (Spain)
Pilar Amor Molina
Councilor for Tourism of the Mérida City Council (UNESCO World Heritage Spanish Cities)
Ivor Ambrose
Managing Director at ENAT (Europe)
Antonio Espinosa
Managing Director at Vilamuseu (Spain)
Carolina León
Manager Director at Center for Research in Natural Resources and Sustainability (CIRENYS) of the Bernardo O’Higgins University (Chile)
Martin Heng
Communications professional and inclusive travel advocate (Australia)
Alejandro López
President of the Accessible Tourism Commission of the Argentine Chamber of Tourism (Argentina)
Claudia Peralta
Founder of the Latin American Magazine and Observatory of Inclusive Tourism (Mexico)
Natallia Barysenka-Klepach
Senior Lecturer at Belarusian State University (Belarus)
Martyn Sibley
Co Founder and CEO of Disability Horizons (England)
Raquel Huete
Professor and researcher at Universidad de Alicante (Spain)
Mauro Dagna
Motorcycle traveler, ambassador of the Albergo Etico project (Italy- Argentina)
Lucy Peralta
Manager at “Viaja con Tlachtli” (México)
Mario Villar García
Director of Tourist Intelligence of the Valencian Region
Diego Ferrón
Director of Cooltural Fest-Music for All
ORGANISERS
PARTNERS
ABOUT US
The Region of Valencia Tourist Board is a leader in the deployment of the STD Model in Spain. Since 2014, the Valencian Institute of Tourism Technologies (INVATTUR) has been developing the Valencia Region Smart Tourism Destinations (DTI CV) project to define the smart tourism destination model, and to set out the strategic guidelines to adapt the Region of Valencia’s tourism innovation system to the development of the STD.
PREDIF, the Spanish Representative Platform for People with Physical Disabilities, is a Spanish state approved non-profit organisation that represents, runs programmes and promotes activities on behalf of more than 100,000 people with physical disabilities.
PREDIF is presently acknowledged as a benchmark for accessible tourism, chairing the Inclusive Tourism and Leisure Commission of CERMI (Spanish Committee of Representatives of People with Disabilities), and its accessibility protocols and criteria have the consensus of the entire disability sector.
Since 2002, PREDIF has run an Inclusive Tourism programme through which it works to raise awareness, training, consultancy and research into accessibility and customer care for individuals with a variety of different needs in tourism and leisure activities, in collaboration with public entities, foundations and private companies from the sector.
TUR4all, “Accessible Tourism for All”, is a collaborative platform (mobile application and website) created by PREDIF with the support of the Spanish Secretary of State for Tourism. Its objective is to provide accurate and updated information on the accessibility of hotels, restaurants, museums and monuments, natural spaces, beaches, adapted transport, destinations and experiences, among others. Those with the best accessibility conditions obtain the TUR4all insignia.
It is available in 11 languages (Spanish, Catalan, Valencian, Galician, Basque, Portuguese, English, French, German, Italian and Chinese), and its purpose is to provide people with accessibility needs with a higher degree of confidence when it comes to planning their vacations.
On this platform, both users and experts can evaluate, assign a score and add comments on the accessibility of tourist establishments. It is currently established in Spain and Portugal, and other countries are expected to join soon.
More information in this video
CONTACT
If you wish to receive the latest news concerning this event, complete the form and your name will be added to the newsletter distribution list. Or if you have any questions.
Contact: congreso@tur4all.com
Tel. 91 371 52 94
